A 24x7 NOC run by engineers who know your environment.
Continuous monitoring, on-call and day-to-day operations for your cloud, on-premises or hybrid infrastructure. The engineer who picks up the 3 a.m. alert works on your environment during the day too.
Plenty of alerts, no one answering.
Most environments have monitoring; few have someone accountable for it. Alerts land in email, in chat and in three different tools, most of them noise, and the one that matters gets buried. When something breaks after hours, the first report usually comes from a user, not an alert.
Running a real in-house on-call takes a rotation, written runbooks and senior people available at 3 a.m. For most IT teams, that pulls engineers away from the projects that should be moving the business forward.
What the NOC takes on
24x7x365 monitoring
Health, cost and security watched around the clock: servers, Kubernetes clusters, databases, network and managed cloud services, with alerts tuned to what actually affects the business.
On-call and incident response
Engineers on a defined rotation. Every incident is acknowledged, investigated and driven to resolution, and you can follow each step.
Patches and upgrades in agreed windows
Operating system, cluster and middleware updates run in the windows you agree to, with the way back defined before anything starts.
Backup verification
A backup no one has ever restored is an assumption. Backup jobs are checked often, and restore tests go on the calendar.
Day-to-day operations
Capacity tweaks, certificates, access and operational requests handled by the same team, not a third-party queue.
How it's delivered and how you measure it
Commitments are written into the scope and show up in every incident report. You don't have to take our word for it: the numbers are in plain view.
P1 in 15 minutes
Environment down or a critical function stopped: an engineer takes the incident within 15 minutes, day or night.
P2 in 1 hour
Significant degradation while the business still runs: response within 1 hour, after hours included.
Agreed windows
Patches and upgrades happen in the windows you approve, with advance notice and a record of what changed.
Post-incident review
Significant incidents close with a review: root cause, timeline and the fixes that keep them from happening again.
Alerts from any source land in one place, on-call is paged automatically and every incident is coordinated in the open, with you in the same room.
Frequently asked questions
What is a 24x7 NOC?
An operations center that watches your infrastructure around the clock, every day of the year. At Nuvem.Online the NOC doesn't just watch: the same team investigates, fixes and drives each incident to the end.
Do you cover cloud, on-premises and hybrid environments?
Yes. The team operates on any public or private cloud, in your own datacenter or in a hybrid setup, with no lock-in to any vendor. The monitoring tools you already use can stay and feed the same alert flow.
What's the difference between P1 and P2?
P1 means the environment is down or a critical function has stopped, and response starts within 15 minutes. P2 means significant degradation while the business still runs, and response starts within 1 hour. The criteria for each level are set with you in the scope.
Does my in-house team lose control of the environment?
No. You follow alerts, incidents and decisions in nuvem.team, in the same room as our team. Production changes follow the windows and approvals you set.
Does the NOC cover security and cost too?
Yes. Monitoring covers health, cost and security. Every engagement includes NOC, SecOps and nuvem.cash, so a spending spike or an exposed vulnerability becomes an alert too.
How do we get started?
With a 30-day proof of concept, no contract: the NOC plugs into your environment, the senior assessment comes out and the first improvements land. You decide with the results in hand.